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  • in reply to: Power plugin causes error – Locations tab blank #84762
    Cici
    Keymaster

    Please note, you should contact your host server if they have not updated PHP. There was a major security breach announced all over the internet about PHP.

    in reply to: Power plugin causes error – Locations tab blank #84750
    Cici
    Keymaster

    @bruce-nelson

    The latest update to Power has been released.  The update allows Power to wok with PHP 8.2.

    This should fix your issues.

    • This reply was modified 5 days, 4 hours ago by Cici.
    in reply to: Power plugin causes error – Locations tab blank #84747
    Cici
    Keymaster

    I am testing the current version of SLP 2610.13 along with same version of Power and I see the error. I have reported it to the developer.

    When you post please post in text version so we can see clearly what has been posted. thx

     

    in reply to: Power plugin causes error – Locations tab blank #84735
    Cici
    Keymaster

    Log into your account and “purchase” the free SLP plug-in to obtain the latest version to use on your staging site with the latest version of Power. The issue is version incompatibility that was patched when both plug-in and add-ons were updated

    in reply to: Power plugin causes error – Locations tab blank #84716
    Cici
    Keymaster

    What is your Plug-in environment?

    Your staging site does not appear to have the WPSLP plug-in installed.

    The production site has  an outdated version of Store Locator Plus.

    You should download the latest version of the base plug-in in order for the latest version of power to work correctly.

    Please refer to. the posting guidelines so that we may assist you.

     

    in reply to: Locations Not Matching Search Results #84636
    Cici
    Keymaster

    The developer did troubleshooting and answered in the e-mail sent by the last POC from your company who  also asked questions.  The developers answer for anyone else who stumbles across this question:

    You have TWO Store Locator Plus® input forms on your page

    The SLP plugin’s JavaScript says, “Find the input with the ID ‘addressInput’ on the page, grab the data and get the latitude/longitude for it, then go find locations in the database nearby”.    

    With two of the same input ID on the page it will always grab the first one that matches.
    On your page this happens to be hidden, thus the user never interacts with it.
    That means it will ALWAYS empty.
    SLP will get an empty address and default to searching as if your default “center map” location was entered.
    in reply to: Locations Not Matching Search Results #84635
    Cici
    Keymaster

    I think someone named Amanda has sent the info as far as versions,

    but we do not have a clear understanding of what the exact issue is.

     

    Is it that the locator does not return specific zip codes?  What is your search radius settings?

    We noted to Amanda that you are using PHP 7.4 which is no longer supported and some SLP code is specific to PHP 8.xxx

     

    But it’s possible that isn’t the issue, I cannot determine without some specific info as to , what steps you are taking, what layout are you using?  I noticed you do not have the radius drop down as part of the search layout.

    Again, it might be a glitch with Google not returning correct info regarding your search parameters .

     

    So if you could be specific that would help

     

    in reply to: Locations Not Matching Search Results #84631
    Cici
    Keymaster

    Hello,

    The second screenshot has an UPLOAD Error as you can see, the file size exceeds the limit. We cannot view it.

    Please provide us with the versions and additional information

    in reply to: Locations Not Matching Search Results #84625
    Cici
    Keymaster

    Hello,

    We need the info as outlined in the posting guidelines. (Screenshot of the location page does not help us identify your issue.)

    Please review the guidelines and also check the versions currently in production for updates that are shown n downloads in your account.

    If the issue is the geocoded location does not match the Google location, that is an issue for the Google API dev team.

     

    in reply to: “Store Locator Plus did not initialize properly” #84567
    Cici
    Keymaster

    Great ! Thanks for letting us know.

    in reply to: “Store Locator Plus did not initialize properly” #84562
    Cici
    Keymaster

    There is a newer version of the plug-in.
    Its difficult to read your question .

    What new site are you using the plug-in on?
    Is it a multi site?
    Did you add a referrer restriction

    See Docs
    https://docs.storelocatorplus.com/google-geocoding-browser-keys/

    in reply to: Latest SLP not working with Elementor or Astra theme #84546
    Cici
    Keymaster

    Thank you for troubleshooting and resolving the issue.

    in reply to: Pages not showing #84460
    Cici
    Keymaster

    Hi Jim,

     

    Just log into your account and the current downloads available to you should be there.

    The new versions fix the Pages issue.  Let us know if you found something else.

     

    Thx

    in reply to: Can’t Export locations (continued) #84427
    Cici
    Keymaster

    Thanks for letting us know!

    in reply to: Show # of pages with pagination #84371
    Cici
    Keymaster

    Answered in support email.

    The developer will take a look

    in reply to: Can’t Export locations (continued) #84352
    Cici
    Keymaster

    New info from the author.https://storelocatorplus.com/news/

    Naming of zip files and directories. Updates of Power plug-in

    in reply to: Can’t Export locations (continued) #84351
    Cici
    Keymaster

    New info from the author.https://storelocatorplus.com/news/

    Naming of zip files and directories. Updates of Power plug-in

    in reply to: Can’t Export locations (continued) #84270
    Cici
    Keymaster

    Let us know when you discover the issue thx

    in reply to: Can’t Export locations (continued) #84267
    Cici
    Keymaster

    P.S. That site is very slow to load and has a lot of errors on it that are unrelated to SLP.

    One that may effect SLP execution is REST issues that are show using developer tools.

    Also your site may be timing out when you are trying to execute imports or exports.

    As mentioned we have tested on our sites and this has not been reported anywhere else.

    Thx for keeping in touch

    in reply to: Pages not showing #84265
    Cici
    Keymaster

    Sorry about that. The developer was out of the country and then ill when he returned.

    Let me get him updated on the pending issues.

    in reply to: Locations export not working #84236
    Cici
    Keymaster

    Mick, I have also brought this to the attention of the developer in case he has any insight. But check with  your hosting site also

     

    in reply to: Locations export not working #84234
    Cici
    Keymaster

    Search in the Word press forums for information regarding your CRON issues. As mentioned I of not experience this on my test site so guessing there is something else going on.

    https://wordpress.org/search/CROn+event+scheduler/

     

    in reply to: Locations export not working #84226
    Cici
    Keymaster

    M,

    Can you set up a clone or staging site with a plain ol WP theme and the latest versions of the plug-in and Power add-on?

    See if the export  works and if not  you use WP debug ,

    I cannot replicate your  issue as mentioned in the emails we have exchanged.

     

    in reply to: Pages not showing #84225
    Cici
    Keymaster

    Sorry, we do not keep Legacy versions of the plug-in or add-ons.  Those versions are 2 years old and WordPress has had many updates since then .

    That is why we always suggest doing a back up before updating. Do you h ave a back up of earlier versions of your site using Jet{ack or something like it?

    Now that the developer has recuperated from his travels and illness he should be able to take a look at what changed in the last reiterations of our updates.

    He prioritizes fixes and issues for the SLP SaaS projects since they are monthly subscriptions. ( that product line doesn’t use the Pages features). So thank you for being patient. Sorry about the delays.

    .

     

    in reply to: Locations export not working #84182
    Cici
    Keymaster

    The versions listed in the June reply are no longer the versions.  Also make sure you are deleting the older versions. I looked on the site that you listed in previous posts and there was a REST error. Also there looked like three different versions but not they are not current. If you are using subdirectories follow the info provided in the article below

    https://storelocatorplus.com/wordpress-subdirectory-installs-and-the-rest-api/

     

     

Viewing 25 posts - 1 through 25 (of 2,726 total)